As we approach the holiday period, there will be a few adjustments to the support availability. At VillagerHost, we are committed to providing the best possible service to our clients, however, we also want to ensure our team are looked after - and can enjoy the holiday period. Please see the details below on any changes.
Please note our monitoring will still be operational 24/7 in case of any outages or service disruptions.
24th December 2020 - Regular Operations
25th December 2020 (Christmas Day) - LiveChat will have limited availability, Tickets will be 24/7 however response times may be longer than expected.
26th December 2020 (Boxing Day) - LiveChat will have limited availability, Tickets will be 24/7 however response times may be longer than expected.
31st December 2020 (New Years Eve) - Regular Operations (TBC, may be slight delays)
1st January 2021 (New years Day)- Regular Operations (TBC, may be slight delays)
For ModPack installations, or installations of anytype, please allow up to 12 hours for these to process over this period.
If you have any questions or concerns, please do ask our team Via LiveChat (When available) or via Support Ticket! Our team are always happy to help!
Thank you.
VillagerHost Management
Thursday, December 24, 2020
